How to Email Logs

By:

Support Team

Published:

February 17, 2023

Updated:

March 30, 2026

REMARK: Users should disable encryption when sending logs. 

For macOS,

Open Canary Mail> Go to Help > Console logs > Email.

For iOS,

Open Canary Mail > Go to Settings > Advanced > Logs > Email.

For Android,

Open Canary Mail> Go to Settings > Advanced > Logs > Email.



For Windows,
You can find it via: C:\Users\<username>\AppData\Local\Packages\CartasecPte.Ltd.CanaryMailApp_1h5es61sgwc0a\LocalCache\Local\Canary
or if you’re having trouble navigating to that path, try opening File Explorer and typing Canary into the folder search bar at the top right, this may help you locate the folder more quickly. From this path, please send the CCLogger and Serilog files.