Canary Mail

Frequently Asked Questions

Where can I find How-To Articles / Product Documentation?

Here's our Documentation with details about app features, functionality, troubleshooting, and other important information.

How does Canary's encryption work?

Canary's encryption technology is built on top of PGP. Key exchange is handled automatically and you can easily send encrypted emails to anyone who uses Canary. Emails are encrypted on your device and decrypted on your recipient's device. Encrypted emails will not be readable via any other apps or your provider's web interface.

Can I use my own email account with Canary?

Yes! Canary supports Gmail, iCloud, Office365, ProtonMail (via ProtonMail Bridge on macOS) and most popular IMAP providers. You do not need to sign up or create a new email account to start using Canary.

Is Canary GDPR compliant?

Yes, Canary takes user privacy very seriously and is GDPR compliant. You can find details about our data and security practices in our Privacy Policy.

Is Canary open source?

Canary uses the open source Bouncy Castle library for implementing encryption.

Is Canary free?

No, both Canary for macOS & iOS are priced at $20 USD each. Both must be purchased separately. Prices may vary by country.

I need help, how do I reach you?

You can reach us via our help center.

Can I use my own PGP keys?

Absolutely. Advanced PGP users can enable manual mode to use and manage their existing keys generated via GPGTools, Symantec Desktop etc, via the built-in key manager. Key search is tied into MIT and Keybase keyservers. Keys can be transferred easily to Canary for iOS via iTunes. Private keys are stored securely in an encrypted database on your device.

Is Canary right for me if I don't need encryption?

Yes, encryption can be disabled entirely, or per email, with a single click. You can still use all of Canary's other powerful features & functionality.

Does Canary adhere to Google's Limited Use Requirements?

Yes, Canary’s use of information received from Gmail APIs adheres to Google's Limited Use Requirements.

Is Canary funded?

Yes, Canary is backed by the organization of a Fortune 500 company founder.

Is there a free trial?

Yes, both Canary for macOS & iOS come with a 30 day free trial. If you have questions about Canary, please ask here.

What's the best way to learn about what's new?

Follow us on Twitter: @CanaryMailApp.