Yes, Canary works with Apple Watch. Please note the Apple Watch app isn’t standalone, so it won’t work if the iOS app is closed, for example as long as the iOS app is open and has internet connectivity, it should sync fine with the watch and you should see your emails on both iPhone and Watch.To set up the app on the Apple Watch, you will have to add the email accounts on your iOS device and then the app will sync your Apple Watch and iOS device.
If you’re having trouble sending emails, try purging Canary Mail. Here’s how: – On macOS: Open Canary Mail, click ‘Help’ in the menu bar, then choose ‘Purge’. – On iOS: In Canary, go to Settings > Advanced > Purge. – On Android: In Canary, go to Settings > Advanced > Purge. – On Windows: In Canary Mail, click the Sidebar > Preferences > Advanced > Purge.Please note that the Purge option wipes out all your accounts and emails from Canary and completely resets the app.
Yes, you can view the roadmap here: https://canarymail.frill.co/b/90p891vj/feature-ideas. Please feel free to submit your ideas and feature requests on this page. Our development team regularly reviews these suggestions. Your input is valuable to us as we continue to enhance our email app.
When you’re using the ‘Filtered By: Unread’ option, reading emails won’t automatically mark them as read. This behavior is intentional. We believe it might be confusing to mark emails as read and still have them appear under the ‘unread’ filter. To mark an email as read, simply undo the ‘Filtered By: Unread’ option, and you’ll be able to manage your emails more effectively.As an alternative, to mark the email as read while applying the ‘Filter by: unread’ option: Select Email > Right-click / 2 finger tap > Read.
Here’s how to add a hyperlink in an email using Canary Mail:For Android Devices: – Open Canary Mail and start a new email. – Select the word/phrase you want to use for the link. – Choose the hyperlink symbol from the formatting menu. – Type or paste in the URL for the website you’re linking to. – Click ‘Add’.For macOS and Windows Devices: – Open Canary Mail and start a new email. – Select the word/phrase you want to use for the link. – Click on ‘Aa’ in the Compose Window. – Then select ‘Hyperlink’.For iOS Devices:Currently, this feature isn’t available on Canary for iOS. We value your feedback, so please suggest and vote for features you’d like to see added here: Canary Feature Ideas.
The Compose Suggestions feature suggests frequently used email addresses in the ‘To’ field. To turn off Compose Suggestions:For Android and iOS Devices: – Open Canary Mail and go to Settings. – Find the option for ‘Compose Suggestions’ under ‘Composing’. – Toggle the switch to turn it off.For Windows Devices: – Open Canary Mail and go to Preferences. – Find the option for ‘Compose Suggestions’ under ‘General’. – Toggle the switch to turn it off.By following these steps, you can easily disable Compose Suggestions and stop autofill for email addresses.
Currently, it’s not possible to create a category directly within Canary Mail. However, Canary respects Gmail’s filtering into categories. You can make changes to your email provider’s categories via their web interface, and these changes will reflect within Canary. We value your input, so please suggest and vote for features you’d like to see added here: Canary Feature Ideas.
Yes. Re-indexing interrupts the current activities which eventually leads to closing of the application. It refreshes the application and downloads all your emails again.
Copilot Credits are used whenever you use the AI Copilot feature in Canary Mail. These credits are allocated to users as part of their Canary Pro subscription. New credits are added weekly to ensure that users have a consistent supply of credits for their usage. If you find that you have run out of credits, don’t worry. More credits will be automatically allocated to your account on a weekly basis.
To remove the ‘Sent from Canary’ signature, follow these simple steps:1. Go to Settings in Canary Mail.2. Select Signatures.3. Erase the ‘Sent from Canary’ text. That’s it! Your signature will no longer include ‘Sent from Canary’.
Unfortunately, you can’t manually categorize emails into these ‘Copilot Tabs’ as they are configured via AI. Here’s a breakdown of each tab: – For You: Contains emails Canary predicts you’ll want to see. – Team: Includes emails from your colleagues or coworkers. – Needs Reply: Consists of emails Canary predicts you’ll want to reply to. – Follow Up: Displays emails you’ve sent but haven’t received a response to.You can customize which tabs are shown and their order via the Settings button located after the rightmost tab.
Unfortunately, developers do not have control over the transfer of licenses. If you purchased via the iOS or macOS App Store, please contact Apple. For purchases made via the Play Store, please reach out to Google. They’ll assist you with the transfer process.
No, purchasing Canary Mail directly from the website is not an option. However, you can buy Canary Pro through various platforms such as the Apple Store (for iOS or macOS), Setapp, Play Store, or Windows in-app purchases.
If you’re unable to install Canary for Windows from the Microsoft Store, try updating the Microsoft Store first. If that doesn’t work, you can download Canary for Windows directly using this link: Canary for Windows Download.
If you’re experiencing difficulties opening attachments, try re-indexing your Canary Mail app. Here’s how:For iOS: Go to Canary > Settings > Advanced > Re-Index. For Android: Open Canary > Preferences > Advanced > Re-Index. For macOS: Open Canary Mail > click on File in the Menu bar > Re-Index. For Windows: Open Canary > Preferences > Advanced > Re-Index.If the problem persists, please let us know if it occurs with specific files. If so, can you please send us the eml for one such email by submitting a Support ticket here: https://canarymail.zendesk.com/hc/en-us/requests/new? Sending an EML would require a Mac/PC. Please check this link to send the eml: https://canarymail.io/help/how-to-export-an-email-macos
If you’re looking to access another free trial of Canary Mail’s Pro features, it’s possible that your previous trial period has expired. Unfortunately, once the trial period ends, we’re unable to reset it for you.However, you can still continue using Canary Mail with its basic features. While we don’t offer a second trial currently, we value your feedback. We are continuously working to enhance our offerings and may have some positive news regarding this in the future. Please stay tuned for any updates.
Updates for Canary Mail on Setapp may lag behind those on the App Store by a few days due to review processes and other factors. The Setapp version might be slightly older than the one on the App Store. We release new builds on Setapp once the version on the App Store is stable.
If you’re experiencing an issue with images displaying as question marks in the center of the image in your HTML signature, follow these steps on MacOS to resolve it:1. Go to Canary Mail > Preferences.2. Select Signatures.3. Choose the Account where the issue occurs.4. Click HTML.5. Instead of pasting the image directly, paste the remote path of the image.This should address the problem with image display in your HTML signature.
Canary doesn’t have traditional Smart Folders, but we offer a feature called “Rules & Filter” that serves a similar purpose. With Rules & Filter, you can set up criteria to automatically move emails from specific senders or with specific attributes to designated folders. You can learn more about Rules & Filter here.Additionally, Canary utilizes AI-driven ‘Copilot Tabs’ to categorize emails intelligently. Here’s a breakdown of the tabs: – For You: Includes emails Canary predicts you’ll want to see. – Team: Contains emails from colleagues or coworkers. – Needs Reply: Consists of emails Canary predicts you’ll want to reply to. – Follow Up: Displays emails you’ve sent but haven’t received a response to.
If you’re having trouble adding your Exchange account, please follow the instructions outlined in this guide: Canary Mail Exchange Account Setup Guide.Additionally, please note that setting up an Exchange server on Canary requires an in-app sign-in to Microsoft. This process typically works smoothly in Microsoft-approved clients like Apple Mail and Outlook. However, if Canary has not been pre-approved by your Exchange administrator, login attempts may be blocked. Please verify with your Exchange administrator whether Canary has been pre-approved for use.
If you’re experiencing issues with colored or formatted text not displaying correctly in received emails, it’s important to understand that Canary uses Apple’s default fonts for all incoming emails to maintain UI consistency. However, you can view the original email with its original formatting by following these steps:1. Click on the three dots located at the bottom right corner of the email.2. Select ‘Show Original’ from the options provided.
In Windows, you can change the app language via Canary > Sidebar > Preferences > General > Scroll down to the ‘Reading’ section under ‘General’ > Language > Set as per your preference.
If you wish to change the email account name in the Sidebar, you’ll have to change the Account name in the ‘Description’ field in Settings. – On macOS, you can change Account name via Canary > Click on ‘Canary Mail’ in the Menu Bar > Settings > Accounts > Select the ‘Account’ which you wish to change the name of > Description > Enter the name as per your preference. – On Windows, you can change Account name via Canary > Sidebar > Preferences > Accounts > Select the ‘Account’ which you wish to change the name of > Description > Enter the name as per your preference. – Similarly, on iOS / Android, you can change Account name via Canary > Sidebar > Settings > Accounts > Select the ‘Account’ which you wish to change the name of > Description > Enter the name as per your preference.
– On macOS and Windows, you can select multiple emails via Shift + Click the emails you wish to select. – On iOS / Android, you can select multiple emails by tapping on the ‘More’ Menu at the top right (three dots) > Select Emails.
What you’re referring to is our new feature. This has been done to prevent users from opening unsolicited email attachments or downloading suspicious links. The prompt just asks you to open the link or not because sometimes, directly opening the link may cause malware to be downloaded onto the user’s device.
Can you please try deleting and re-adding your account to see if it fixes the issue? If the issue persists, you can reach our support team here: https://canarymail.zendesk.com/hc/en-us/requests/new
You can remove the ‘discover’ option by clicking on ‘Maybe Later’. It will not appear then. If the issue persists, you can submit a support ticket through this link: https://canarymail.zendesk.com/hc/en-us/requests/new. They will be able to guide you further.
This is currently not possible. Canary blocks trackers by default. However, we appreciate the suggestion of having the option to unblock email trackers. Please vote/submit your required features here: https://canarymail.frill.co/b/90p891vj/feature-ideas and we will make sure they are added to our product.
Yes, we have recently released this feature on iOS. You can change the font style via Canary > Compose > Tap on ‘+’ icon > Tap on ‘Aa’ icon > Set the fonts as per your preference.
Contact Groups are currently not available in Canary. Please vote/submit your required features here: https://canarymail.frill.co/b/90p891vj/feature-ideas and we will make sure they are added to our product. Feel free to reach out to us in case of any queries. We’ll be glad to assist you!
Yes, on macOS, you can set up automatic startup via Click Canary app icon > Right click > Options > Open at Login.
Canary syncs contacts with the default Contacts app on macOS / iOS. Please give access to Contacts in Canary via device Settings. – On iOS: Open Settings > Canary > Contacts > Toggle ON. – On macOS: Open System Preferences > Security & Privacy > Contacts > Select Canary Mail.
Canary Mail does not support POP3 protocols. It supports IMAP/SMTP or EWS protocols. If your account uses POP3, you may need to ask your administrator if it’s possible to change the protocol. If you need further assistance, please contact our Support Team by submitting a ticket here: https://canarymail.zendesk.com/hc/en-us/requests/new.
No, this is not possible. Once you buy Canary Pro, you’ll be able to check read receipts of all the emails you send thereafter.
Can you please try adding your account in Canary via the below-mentioned steps to see if it solves the issue? 1. Open Canary > Settings > Accounts > Add Account > Select ‘Other’. 2. Write your Email Address 3. Toggle ON ‘Show Advanced’ and fill in the following details: Incoming Server (IMAP) – Username: Your email address – Password: Your password – Hostname: imap.ionos.com – Port: 993 – Security: SSL Outgoing Server (SMTP) – Username: Your email address – Password: Your password – Hostname: smtp.ionos.com – Port: 587 – Security: Start/TLS 4. Tap on ‘Sign In’ If the issue persists, please contact our Support Team by submitting a ticket here: https://canarymail.zendesk.com/hc/en-us/requests/new. They’ll be able to assist you further.
