Helpdesk & Ticketing

The Helpdesk Your Team
Will Actually Love

Your old helpdesk feels clunky, slow, and stuck in the past. Switch to Canary for Support for a faster, modern, AI-powered experience.

Trusted by 1,000,000+ users around the world.

Backed by Sequoia. Used by individuals & teams at:

Next-Gen Support for Modern Teams

Key Features

Canary for Support

Zendesk

Unified Inbox

One beautiful app for all your email – work, team, and support – no tab-switching, no silos.

Separate ecosystem. Requires context-switching between personal/work inboxes and dashboard.

AI That Just Works

Smart, conversational AI trained on your knowledge base. No setup headaches, no extra fees.

AI features often gated behind expensive add-ons and require complex configuration.

Team Collaboration

Mention teammates, assign tickets, and resolve issues with natural chat built into every thread.

Heavy ticketing system with a steep learning curve. Collaboration feels more like project management.

Pricing

Simple, transparent pricing starting at $10/month. No surprise fees, no “contact us for enterprise” dance.

Starts at $19/agent/month – but real functionality often means $69+ per agent/month and complex bundling.

Philosophy

Modern, fast, and built for teams who want to move fast and keep it human.

Built for enterprises. Powerful, but bloated. Not always a fit for lean or growing teams.

What Teams Love Most

Pricing

$0
No Hidden Costs

Simple, transparent pricing starting at $10/month. No surprise fees.

Unified Workflow

360°
One Inbox

No more switching tools — email and tickets live in the same inbox.

Smart Replies

>70%
Deflection Rate

Save time with AI-suggested replies — trained on your docs and past tickets.

Built for Smart Support Teams

Ticketing

Smarter Ticketing

Assign tickets manually or automate it. Stay organized with clear ticket status and streamlined escalation.

Internal Chat

Internal Chat & Mentions

Chat internally, tag team members, and resolve issues faster—all without leaving your inbox.

Knowledge Base

AI-Powered Agent Tools:

Auto-suggested replies and saved responses to boost every rep.

Automations

Automations That Work:

Free up time by automating ticket assignment, responses, and busywork

CSAT

Customer Insights with CSAT:

Built-in surveys and analytics to improve satisfaction and performance.

Coming Soon

Seamless Integrations

Canary connects to your favorite CRM, legacy helpdesk, as well as workflow management, automation & other tools, so you can get upto speed from day 1.

Request an Integration