Unable to Sync Canary Pro Purchase

Encountering issues with syncing your Canary Pro purchase across devices? Don’t worry, here’s an easy-to-follow guide to troubleshoot:

Old vs. New Pricing System: What’s the Difference?

Canary Mail has adopted a new pricing model, introduced on February 12th. Previously, users with multiple devices had to pay for each platform separately, which was inconvenient. To address this, Canary Mail now provides an all-in-one license that can be used across iOS, macOS, Windows, and Android OS. This change makes it easier for users to enjoy Canary Pro features across all devices without having to purchase separately for each platform.

Please note that while the new pricing model has been implemented, existing users will retain their old pricing across all platforms, even if they update to the latest version.

Troubleshooting Scenarios:

Scenario 1: Old Pricing System (Per OS)

As per the old pricing system, users had to purchase Canary Pro separately for each operating system (OS) they used, such as macOS, iOS, Windows, or Android. However, once purchased, Canary Pro could be utilized across multiple devices linked to the same email account, with a maximum limit of 5 devices.

Compatibility Reminder: Remember, under the old system, purchases were per OS. You need to buy for each OS separately, but you can use the same purchase across devices (up to 5).

1. Sign-In Check: Make sure you’re signed into Canary Mail with the same email account you used for the purchase. We’ve shifted from Apple IDs to email accounts for syncing purchases. Go to Canary > Settings > Get Pro to see which email account the purchase is synced with.

2. Device Limit Check: Ensure Canary Pro is not already active on 5 devices. Device limit applies.

3. Account Connection: Make sure the email account you’re trying to sync the purchase with has been added under Canary > Settings > Accounts and is ‘Connected’.

4. Send a Screenshot: If issues persist after confirming account details, please send us a screenshot of the ‘Get Pro’ screen from both the devices where Canary Pro is functioning correctly and the one where it’s not. Please share Canary’s purchase invoice as well. This will help us get a closer look at the issue. You can submit these details by reaching out to us here.

Scenario 2: Purchased Canary Mail Bundle (iOS + macOS) under old pricing system:

‘iOS + macOS Bundle’ was a pricing model under the old pricing where you can access Canary PRO features on both the platforms without paying twice.

Case 1: Bought from iOS

  1. Ensure Purchase Sync on iOS: First, ensure that the purchase is synced on iOS via Canary > Settings > Get Pro.
  2. Check macOS Account: On macOS, verify the account in the ‘Get Pro’ screen via Canary > Click on ‘Canary Mail’ in the Menubar > Canary Pro. Make sure you’re signed into the same account as the one on iOS.

Case 2: Bought from macOS

  1. Ensure Purchase Sync on macOS: First, ensure that the purchase is synced on macOS via Canary > Click on ‘Canary Mail’ in the Menubar > Canary Pro.
  2. Check iOS Account: On iOS, verify the account in the ‘Get Pro’ screen via Canary > Settings > Get Pro. Make sure you’re signed into the same account as the one on macOS.

Scenario 3: New Pricing System

Canary Mail offers two distinct pricing models for purchasing Canary Pro:

  • Per OS Pricing: Under this model, users purchase Canary Pro separately for each operating system (iOS, macOS, Android, or Windows), with the ability to use the purchase across up to 5 devices within the same platform.
  • Cross-Platform Pricing: This unified purchase model grants access to Canary Mail on all supported platforms (iOS, macOS, Android, and Windows) with just one purchase. Users can seamlessly enjoy Canary Pro features across up to 5 devices regardless of the operating system.

1. Verify Correct Plan: Check if you’ve purchased the right plan: Per OS (single platform) or Cross Platform.

2. Verify and Check Purchase Account: Check that you’re signed into Canary Mail on all devices with the same email account used for the purchase. This ensures your subscription or license is recognized. Go to Canary > Settings > Get Pro to see which account the purchase is synced with.

3. Device Limit Check: Ensure Canary Pro is not already active on 5 devices. Device limit applies.

4. Account Connection: Make sure the email account you’re trying to sync the purchase with has been added under Canary > Settings > Accounts and is ‘Connected’.

5. Send a Screenshot: If issues persist after confirming account details, please send us a screenshot of the ‘Get Pro’ screen from both the device where Canary Pro is functioning correctly and the one where it’s not. Please share Canary’s purchase invoice as well. This will help us get a closer look at the issue. You can submit these details by reaching out to us here.

Canary Mail aims to provide a seamless email experience. By following these steps and reaching out if needed, you’ll get back to enjoying Canary Pro across all your devices in no time.

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