Roles and Permissions

Understanding the roles within your organization is key to effective management. Below is a breakdown of each role and its associated permissions:

Owner

• Full Access: The Owner has complete control over the organization. This includes managing organization settings, deleting or editing the organization name, purchasing seats, adding users, and managing admins.

Admins

• Broad Access: Admins have nearly the same access as the Owner, with the exception that they cannot delete or edit the organization.
• User and Seat Management: Admins can add other Admins and Active Users and are also able to purchase new seats.
• Performance Dashboard: Admins have access to all teams and their performance dashboards within the app.

Team Managers

• Limited Admin Console Access: Team Managers have access to the admin console but with restricted functionality.
• User Management: Managers don’t have permission for direct user management; they cannot add new users under ‘Active Users‘ or purchase seats under ‘Billing > Subscription‘. However, they have access to their team(s) in the admin console under the ‘Manage Teams‘ page, allowing them to manage only the team(s) they are a part of.
• Performance Dashboard: Team Managers have access to their team’s combined performance dashboard within the app.

Members

• Feature Access: Members have access to all the features of Canary Mail Enterprise.
• Admin Console Access: Members do not have access to the Admin Console.
• Personal Analytics: Members can only view their personal analytics within the in-app dashboard.