Yes, Canary works with Apple Watch. Please note the Apple Watch app isn’t standalone, so it won’t work if the iOS app is closed, for example as long as the iOS app is open and has internet connectivity, it should sync fine with the watch and you should see your emails on both iPhone and Watch.To set up the app on the Apple Watch, you will have to add the email accounts on your iOS device and then the app will sync your Apple Watch and iOS device.
If you’re having trouble sending emails, try purging Canary Mail. Here’s how: – On macOS: Open Canary Mail, click ‘Help’ in the menu bar, then choose ‘Purge’. – On iOS: In Canary, go to Settings > Advanced > Purge. – On Android: In Canary, go to Settings > Advanced > Purge. – On Windows: In Canary Mail, click the Sidebar > Preferences > Advanced > Purge.Please note that the Purge option wipes out all your accounts and emails from Canary and completely resets the app.
Yes, you can view the roadmap here: https://canarymail.frill.co/b/90p891vj/feature-ideas. Please feel free to submit your ideas and feature requests on this page. Our development team regularly reviews these suggestions. Your input is valuable to us as we continue to enhance our email app.
When you’re using the ‘Filtered By: Unread’ option, reading emails won’t automatically mark them as read. This behavior is intentional. We believe it might be confusing to mark emails as read and still have them appear under the ‘unread’ filter. To mark an email as read, simply undo the ‘Filtered By: Unread’ option, and you’ll be able to manage your emails more effectively.As an alternative, to mark the email as read while applying the ‘Filter by: unread’ option: Select Email > Right-click / 2 finger tap > Read.
Here’s how to add a hyperlink in an email using Canary Mail:For Android Devices: – Open Canary Mail and start a new email. – Select the word/phrase you want to use for the link. – Choose the hyperlink symbol from the formatting menu. – Type or paste in the URL for the website you’re linking to. – Click ‘Add’.For macOS and Windows Devices: – Open Canary Mail and start a new email. – Select the word/phrase you want to use for the link. – Click on ‘Aa’ in the Compose Window. – Then select ‘Hyperlink’.For iOS Devices:Currently, this feature isn’t available on Canary for iOS. We value your feedback, so please suggest and vote for features you’d like to see added here: Canary Feature Ideas.
The Compose Suggestions feature suggests frequently used email addresses in the ‘To’ field. To turn off Compose Suggestions:For Android and iOS Devices: – Open Canary Mail and go to Settings. – Find the option for ‘Compose Suggestions’ under ‘Composing’. – Toggle the switch to turn it off.For Windows Devices: – Open Canary Mail and go to Preferences. – Find the option for ‘Compose Suggestions’ under ‘General’. – Toggle the switch to turn it off.By following these steps, you can easily disable Compose Suggestions and stop autofill for email addresses.
Currently, it’s not possible to create a category directly within Canary Mail. However, Canary respects Gmail’s filtering into categories. You can make changes to your email provider’s categories via their web interface, and these changes will reflect within Canary. We value your input, so please suggest and vote for features you’d like to see added here: Canary Feature Ideas.
Yes. Re-indexing interrupts the current activities which eventually leads to closing of the application. It refreshes the application and downloads all your emails again.
Copilot Credits are used whenever you use the AI Copilot feature in Canary Mail. These credits are allocated to users as part of their Canary Pro subscription. New credits are added weekly to ensure that users have a consistent supply of credits for their usage. If you find that you have run out of credits, don’t worry. More credits will be automatically allocated to your account on a weekly basis.
To remove the ‘Sent from Canary’ signature, follow these simple steps:1. Go to Settings in Canary Mail.2. Select Signatures.3. Erase the ‘Sent from Canary’ text. That’s it! Your signature will no longer include ‘Sent from Canary’.
Unfortunately, you can’t manually categorize emails into these ‘Copilot Tabs’ as they are configured via AI. Here’s a breakdown of each tab: – For You: Contains emails Canary predicts you’ll want to see. – Team: Includes emails from your colleagues or coworkers. – Needs Reply: Consists of emails Canary predicts you’ll want to reply to. – Follow Up: Displays emails you’ve sent but haven’t received a response to.You can customize which tabs are shown and their order via the Settings button located after the rightmost tab.
No, purchasing Canary Mail directly from the website is not an option. However, you can buy Canary Pro through various platforms such as the Apple Store (for iOS or macOS), Setapp, Play Store, or Windows in-app purchases.
If you’re unable to install Canary for Windows from the Microsoft Store, try updating the Microsoft Store first. If that doesn’t work, you can download Canary for Windows directly using this link: Canary for Windows Download.
If you’re experiencing difficulties opening attachments, try re-indexing your Canary Mail app. Here’s how:For iOS: Go to Canary > Settings > Advanced > Re-Index. For Android: Open Canary > Preferences > Advanced > Re-Index. For macOS: Open Canary Mail > click on File in the Menu bar > Re-Index. For Windows: Open Canary > Preferences > Advanced > Re-Index.If the problem persists, please let us know if it occurs with specific files. If so, can you please send us the eml for one such email by submitting a Support ticket here: https://canarymail.zendesk.com/hc/en-us/requests/new? Sending an EML would require a Mac/PC. Please check this link to send the eml: https://canarymail.io/help/how-to-export-an-email-macos
If you’re looking to access another free trial of Canary Mail’s Pro features, it’s possible that your previous trial period has expired. Unfortunately, once the trial period ends, we’re unable to reset it for you.However, you can still continue using Canary Mail with its basic features including AI, which are still great for students and personal users. While we don’t offer a second trial currently, we value your feedback. We are continuously working to enhance our offerings and may have some positive news regarding this in the future. Please stay tuned for any updates.
Updates for Canary Mail on Setapp may lag behind those on the App Store by a few days due to review processes and other factors. The Setapp version might be slightly older than the one on the App Store. We release new builds on Setapp once the version on the App Store is stable.
If you’re experiencing an issue with images displaying as question marks in the center of the image in your HTML signature, follow these steps on MacOS to resolve it:1. Go to Canary Mail > Preferences.2. Select Signatures.3. Choose the Account where the issue occurs.4. Click HTML.5. Instead of pasting the image directly, paste the remote path of the image.This should address the problem with image display in your HTML signature.
Canary doesn’t have traditional Smart Folders, but we offer a feature called “Rules & Filter” that serves a similar purpose. With Rules & Filter, you can set up criteria to automatically move emails from specific senders or with specific attributes to designated folders. Additionally, Canary utilizes AI-driven ‘Copilot Tabs’ to categorize emails intelligently. Here’s a breakdown of the tabs: – For You: Includes emails Canary predicts you’ll want to see. – Team: Contains emails from colleagues or coworkers. – Needs Reply: Consists of emails Canary predicts you’ll want to reply to. – Follow Up: Displays emails you’ve sent but haven’t received a response to.
If you’re having trouble adding your Exchange account, please follow the instructions outlined in this guide: Canary Mail Exchange Account Setup Guide.Additionally, please note that setting up an Exchange server on Canary requires an in-app sign-in to Microsoft. This process typically works smoothly in Microsoft-approved clients like Apple Mail and Outlook. However, if Canary has not been pre-approved by your Exchange administrator, login attempts may be blocked. Please verify with your Exchange administrator whether Canary has been pre-approved for use.
If you’re experiencing issues with colored or formatted text not displaying correctly in received emails, it’s important to understand that Canary uses Apple’s default fonts for all incoming emails to maintain UI consistency. However, you can view the original email with its original formatting by following these steps:1. Click on the three dots located at the bottom right corner of the email.2. Select ‘Show Original’ from the options provided.
In Windows, you can change the app language via Canary > Sidebar > Preferences > General > Scroll down to the ‘Reading’ section under ‘General’ > Language > Set as per your preference.
If you wish to change the email account name in the Sidebar, you’ll have to change the Account name in the ‘Description’ field in Settings. – On macOS, you can change Account name via Canary > Click on ‘Canary Mail’ in the Menu Bar > Settings > Accounts > Select the ‘Account’ which you wish to change the name of > Description > Enter the name as per your preference. – On Windows, you can change Account name via Canary > Sidebar > Preferences > Accounts > Select the ‘Account’ which you wish to change the name of > Description > Enter the name as per your preference. – Similarly, on iOS / Android, you can change Account name via Canary > Sidebar > Settings > Accounts > Select the ‘Account’ which you wish to change the name of > Description > Enter the name as per your preference.
– On macOS and Windows, you can select multiple emails via Shift + Click the emails you wish to select. – On iOS / Android, you can select multiple emails by tapping on the ‘More’ Menu at the top right (three dots) > Select Emails.
What you’re referring to is our new feature. This has been done to prevent users from opening unsolicited email attachments or downloading suspicious links. The prompt just asks you to open the link or not because sometimes, directly opening the link may cause malware to be downloaded onto the user’s device.Currently, there isn’t an option to disable or customize this feature. However, I noticed that other users have already requested it, and you can upvote the request here: https://roadmap.canarymail.io/b/90p891vj/feature-ideas/option-to-disable-the-open-link-dialog-box. Once it gets enough upvotes, our development team will consider it for future updates.
Can you please try deleting and re-adding your account to see if it fixes the issue? If the issue persists, you can reach our support team here: https://canarymail.zendesk.com/hc/en-us/requests/new
You can remove the ‘discover’ option by clicking on ‘Maybe Later’. It will not appear then. If the issue persists, you can submit a support ticket through this link: https://canarymail.zendesk.com/hc/en-us/requests/new. They will be able to guide you further.
This is currently not possible. Canary blocks trackers by default. However, we appreciate the suggestion of having the option to unblock email trackers. Please vote/submit your required features here: https://canarymail.frill.co/b/90p891vj/feature-ideas and we will make sure they are added to our product.
Yes, we have recently released this feature on iOS. You can change the font style via Canary > Compose > Tap on ‘+’ icon > Tap on ‘Aa’ icon > Set the fonts as per your preference.
Contact Groups are currently not available in Canary. Please vote/submit your required features here: https://canarymail.frill.co/b/90p891vj/feature-ideas and we will make sure they are added to our product. Feel free to reach out to us in case of any queries. We’ll be glad to assist you!
Yes, on macOS, you can set up automatic startup via Click Canary app icon > Right click > Options > Open at Login.
Canary syncs contacts with the default Contacts app on macOS / iOS. Please give access to Contacts in Canary via device Settings. – On iOS: Open Settings > Canary > Contacts > Toggle ON. – On macOS: Open System Preferences > Security & Privacy > Contacts > Select Canary Mail.On the other hand, Canary for Windows does not support importing and exporting contacts. However, that’s a great suggestion. Please vote/submit your required features here: https://canarymail.frill.co/b/90p891vj/feature-ideas and we will make sure they are added to our product.
Canary Mail does not support POP3 protocols. It supports IMAP/SMTP or EWS protocols. If your account uses POP3, you may need to ask your administrator if it’s possible to change the protocol.
No, this is not possible. Once you buy Canary Pro, you’ll be able to check read receipts of all the emails you send thereafter.
Can you please try adding your account in Canary via the below-mentioned steps to see if it solves the issue? 1. Open Canary > Settings > Accounts > Add Account > Select ‘Other’. 2. Write your Email Address 3. Toggle ON ‘Show Advanced’ and fill in the following details: Incoming Server (IMAP) – Username: Your email address – Password: Your password – Hostname: imap.ionos.com – Port: 993 – Security: SSL Outgoing Server (SMTP) – Username: Your email address – Password: Your password – Hostname: smtp.ionos.com – Port: 587 – Security: Start/TLS 4. Tap on ‘Sign In’ If the issue persists, please contact our Support Team by submitting a ticket here: https://canarymail.zendesk.com/hc/en-us/requests/new. They’ll be able to assist you further.
If you have multiple email addresses, you’re in the right place! All plans (even the Free version) support unlimited email accounts.
While Canary Mail for Mac, iOS, and Android stores your information locally on your device, it also offers features such as Push notifications and Cloud Sync. In order to deliver Push notifications, Canary temporarily stores your email address, credentials, sender, subject line, and first line of the message on our server. However, this data is cleared as soon as the notification is delivered to your device. Similarly, data associated with Cloud Sync is also cleared when you disable Cloud Sync from your device(s). So while Canary Pro prioritizes local storage, it does utilize temporary server storage for certain features. You can find more information about our privacy and security practices on our Privacy page: https://canarymail.io/privacy.html
Canary Mail collects the following information: Your name Your email address Your credentials (such as OAuth access tokens for email servers) Your email content All of this information is stored on your device and is never transferred to Canary Mail’s servers. Canary Mail does not collect or store the content of your personal email messages, whether incoming or outgoing. The email address may be stored in order to contact you regarding important security and/or product updates. For more information about the data we collect, you can refer to our privacy policy here: https://canarymail.io/privacy.html
If you do not wish to purchase Subscription, you may also opt to purchase Canary Pro for lifetime. It is a one-time purchase and you can thus use Canary Pro for lifetime hassle-free.
On macOS, you can turn on AI by going to Canary > Settings > Copilot. Then, toggle ON the AI features you want to enable, like Chat Assistant (Beta), Smart Alerts, AI for writing and replying to emails, AI Instant Replies, Inbox Tabs, and Email Summarization.
Once an email has been sent, it cannot be deleted from the recipient’s inbox. This is a standard for all email services, not just Canary Mail. However, I’d also like to inform you about Canary’s ‘Revoke Email’ feature. Canary’s SecureSend allows you to revoke access to a sent email (Secure email) at any time after it is sent. It does not need anything from your receiver in order for you to revoke an email. When the recipient tries to view a revoked email, he or she will see an alert saying that the email is no longer accessible. Please refer this link for more info on how to revoke sent emails in Canary: https://canarymail.io/blog/how-to-unsend-email/.
‘Markdown’ allows you to compose emails in rich text formatting, without the need for an advanced editor.
Make sure your email client is updated to the latest version, restart Canary to clear out any temporary glitches, and check that you haven’t added the same email account twice—if you find duplicates, remove one. Also, if you use third-party apps or services that forward or sync emails, they might be causing duplicate notifications, so try disabling or adjusting those settings. Removing and re-adding the email account in the client can also reset the sync settings and may stop the duplicate notifications. Lastly, you may try to uninstall and reinstall Canary.
That’s strange! Can you please try to re-index to see if it solves the issue?For iOS, Go to Canary > Settings > Advanced > Re-Index.For Android, Open Canary > Preferences > Advanced > Re-Index.For macOS, open Canary mail > click on File on the Menu bar > Re-Index.For Windows, open Canary > Preferences > Advanced > Re-Index.
If emails are not loading on your device, can you please try to re-index to see if it solves the issue?For iOS, Go to Canary > Settings > Advanced > Re-Index.For Android, Open Canary > Preferences > Advanced > Re-Index.For macOS, open Canary mail > click on File on the Menu bar > Re-Index.For Windows, open Canary > Preferences > Advanced > Re-Index.
I’m sorry but we only offer discounts on purchases of 100+ licenses.
Go to Canary Mail > Settings > General > Appearance > App Icon > Select “Menu Bar and Dock”. Also, please toggle ON ‘Allow notifications’ for Canary via macOS device Settings > Notifications > Canary > Toggle ON ‘Allow Notification’.
This is currently not possible in Canary. Canary only syncs contacts with the default Contacts app on macOS / iOS. However, we appreciate the suggestion. Please vote/submit your required features here: https://canarymail.frill.co/b/90p891vj/feature-ideas and we will make sure they are added to our product.
On iOS, you can create a folder via Canary > Accounts > Folders > Tap on ‘+’ icon to add a folder. On Android, a folder can be created via Canary > Accounts > Folders > Tap on ‘+’ icon to add a folder.
I’m sorry to hear that you’re having trouble with moving emails to the trash. Can you please try to re-index to see if it solves the issue. For iOS, Go to Canary > Settings > Advanced > Re-Index. For Android, Open Canary > Preferences > Advanced > Re-Index. For macOS, open Canary mail > click on File on the Menu bar > Re-Index. For Windows, open Canary > Preferences > Advanced > Re-Index.
Canary does have the option to undo Delete/Archive. Can you please try updating Canary on your iOS and then enable ‘Delay Archive / Delete’ via Canary > Settings > General > Go to ‘Delay Archive / Delete’. Once you enable it, the mails you delete will be delayed for 5s / 10s (this will be set as per your preference) and on deleting/archiving an email, you’ll get the option to Undo the action.
Currently, it is not possible to toggle OFF Categories. You can just show/hide categories as per your preference. For macOS, Canary > Categories > Click on ‘>’ to show/hide Categories. For iOS, Canary > Categories > Click on ‘>’ to show/hide Categories.
For Mac and iOS, purchases and receipts are handled directly by Apple. Please check this link: https://discussions.apple.com/thread/3833891. For Windows, I recommend checking your email inbox for a receipt from our payment processor. For Android purchases, receipts are typically handled by Google Play. You can find your purchase history and receipts in the Google Play Store app on your device. Go to the Google Play Store, tap the menu icon, and select “Account” to view your purchase history. If you need further assistance, feel free to ask!
Yes, this feature is available in Canary in the form of ‘Delay Send’. You can toggle ON ‘Delay send’ on your device/(s) via Canary > Settings/Preferences > General > Composing > Toggle ON ‘Delay Send’. After toggling ON Delay Send, a popup will appear at the bottom of the Inbox to ‘Abort’ the email after pressing ‘Send’.
Yes, this feature is available in Canary. You can change the preview lines via Canary Mail > Preferences/Settings > General > Preview Lines > Select the Preview Lines as per your preference.
This feature is currently unavailable in Canary. However, it’s a great suggestion! Please vote/submit your required features here: https://canarymail.frill.co/b/90p891vj/feature-ideas and we will make sure they are added to our product
Can you please confirm if the Date & Time settings on your macOS are set to ‘Automatic’ and not ‘Manual’. Open Device Settings > Date & Time > Click the lock to make changes > Enter your password > Check ‘Set Date & time automatically’. If the issue persists, can you please try deleting and readding the Gmail account to see if it fixes the issue?
Have you checked if your Gmail storage is full? When your storage reaches its limit, incoming emails are blocked because there’s no space left to store them, no matter which email client you use. Also, make sure your Canary app is updated to the latest version. You might want to try accessing your Gmail on another device or with a different email client to see if the issue is specific to your current setup. You can also try removing your Gmail account from Canary and then adding it back, which can help reset the connection and fix sync issues. If you have a firewall or antivirus enabled, try disabling it temporarily, as it can sometimes block email clients from accessing Gmail.Lastly, please check if the Date & Time settings on your device are set to ‘Automatic’ rather than ‘Manual.’ To do this, go to Device Settings > Date & Time > Click the lock to make changes > Enter your password > and check ‘Set Date & Time automatically.’
To change the default browser on iOS, open Canary > Settings > Reading, then choose your preferred browser.For macOS, Android, and Windows, you’ll need to do this through your device settings, which will change the default browser for all apps, not just Canary:macOS: Go to System Settings > Desktop & Dock > scroll down to the Windows & Apps section > click the browser menu next to Default Web Browser, and select your preferred browser.Android: Go to device settings > Apps > Manage Apps > tap the ‘More’ icon at the top right > Other Settings > Default apps > next to ‘Browser,’ choose your preferred browser.Windows: Open Settings > Apps > Default Apps > scroll down to the Web Browser section > click the current default browser and select the one you want to use as the default.
Canary does support Pinning emails, regardless of the email provider/(s). You can pin important emails at the top. On macOS and Windows, you pin emails via Canary > Select the email > Right click > Pin. Alternatively, you can also pin an email via Swipe and Thread Actions. Similarly, on iOS and Android, you can pin emails via Canary > Long press on the email you wish to Pin > Pin. Alternatively, you can also pin an email via Swipe and Thread Actions.
The url scheme for Canary is: canary://
Here is how you can email logs: https://canarymail.io/help/how-to-email-logs/
To use AI in Windows, please enable Copilot via Canary > Sidebar > Preferences > Copilot > Toggle ON as per your preference.
Currently, Canary Mail does not support adding attachments in Templates. It’s a great suggestion though! Please vote/submit your required features here: https://canarymail.frill.co/b/90p891vj/feature-ideas and we will make sure they are added to our product.
To maintain UI consistency, we use Apple’s default fonts for all incoming emails. For outgoing mails, you can set default fonts via Canary > Compose > Click on ‘Aa’ on the top right > Select the text you want to style > Select the font, font size and the font color you want to make default > Click on the ‘Make Default’ symbol (besides the color option). However, we appreciate your suggestion. Please vote/submit your required features here: https://canarymail.frill.co/b/90p891vj/feature-ideas and we will make sure they are added to our product.
You can Star / Pin emails using Canary. Alternatively, you could add rules/filters to your email provider via their web interface. All moves etc will then reflect within Canary. Also, we’ve recently introduced Gmail Labels. Canary Mail offers seamless integration with Gmail labels on both Mac and iOS, allowing you to efficiently organize your emails by attaching multiple labels to individual messages.
On iOS / Android: To forward an email, open the email > Tap on the ‘Reply’ icon at the bottom of the email > Forward. On macOS: To forward an email, open the email > Click on the ‘Forward’ icon at the top of the email > Forward. On Windows: To forward an email, open the email > Click on the ‘Reply’ icon at the top > Forward.
Canary Mail is currently not available for Chromebook. We appreciate the suggestion though. Please vote/submit your required features here: https://canarymail.frill.co/b/90p891vj/feature-ideas and we will make sure they are added to our product.
Once you log in to your email account in Canary, all your emails will load automatically.
You can view multiple attachments of a mail via: Place the mouse pointer on the attachments > Shift + Mouse-wheel. You should then be able to see all the attachments of your mail.
For enterprise, you can reach out to our Sales team here: https://docs.google.com/forms/d/e/1FAIpQLSfXmg0h7z4aBLW9PsqxSrtlJuaHasKYFzmdfYfySWU9COdtPA/viewform
Just head over to this link: https://canarymail.io/blog/, enter your email address under the “Subscribe to our email newsletter today!” section, and click the ‘Subscribe’ button.
We fetch avatars from your email providers and contact info. First, we try to get avatars from your local contacts. If that doesn’t work, we then try Gravatar and Google API. If none of these work, we use initials as avatars.To make sure Canary has access to your Contacts, go to macOS System Preferences > Security & Privacy > Contacts, and check that Canary is selected.To resolve the issue, try these steps:Create a new contact with the email address and set an avatar for it.Re-index Canary by going to Canary > Settings > Advanced > Re-Index.Re-open Canary and see if the avatar has been updated.
Canary Mail isn’t an email provider; it’s an email client. This means it’s a program you use to access and manage your existing email accounts. Canary Mail offers a secure and private way to manage your emails, but it doesn’t host email services itself.
If the Canary Pro page in the app keeps loading, try quitting the Canary Mail app and reopening it. This usually fixes the issue. If it doesn’t, try re-indexing your emails. To do this, go to Canary > Settings > Advanced > Re-Index.
The “Could not reach SMTP server” error usually indicates an issue with your email account’s outgoing server settings. Can you please check your account settings in Canary Mail to ensure that the SMTP server details are correct? You can do this by going to Canary > Settings > Accounts > [Your Account] > Advanced. If all details are correct and the issue persists, please try the following:> Make sure that you are using the latest version of the Canary app.> Disabling any firewalls or antivirus software temporarily, as they sometimes block email clients from reaching the SMTP server.> Testing SMTP connectivity using an online SMTP test tool to check if the SMTP server is reachable from their device. Doing this will help the customer determine if the issue is with the email client or the server.If none of these work, please reach out to our support team and include the error message, the email provider you’re using, and logs when contacting us. To get the logs, just open your Canary app > Help > Logs. You can also visit this help article for detailed steps: https://canarymail.io/help/how-to-email-logs/.
If you’re on a free trial, you can simply let it expire after 7 days. You’ll automatically be downgraded to our Free version, and it will not renew to a paid plan. You can continue using the Free version for as long as you like.If you’d like to cancel a paid subscription, you can do so easily without needing to contact support. Here’s how:On macOS: Go to Canary Mail > Canary Pro > Manage > Edit > Cancel Subscription.On iOS: Open Canary Mail > Tap the Hamburger icon > Settings > Scroll down and tap Get Pro > Tap Manage at the upper left > Tap Canary Mail > Cancel Subscription.On Android: Go to Play Store > Tap on your Profile Picture at the top right > Payments and subscriptions > Subscriptions > Select Canary Mail > Tap Cancel Subscription at the bottom.On Windows: Open Canary Mail > Scroll down to Canary Pro in the left sidebar > Click on Manage at the top right > Cancel Plan.Please note that these steps apply only to subscriptions. If you purchased the Lifetime plan, you’ll need to contact the respective app store for a refund—Apple Play Store for iOS and macOS, and Google Play Store for Android. If you purchased the Lifetime plan on a Windows device, please send us a copy of your receipt here: Submit a Request.
To upgrade to ‘Canary Pro Lifetime,’ you can find the option on the ‘Get Pro’ screen within the Canary app. Please note that you’ll need to pay the full price for the upgrade, rather than just the difference between the yearly and lifetime plans. A possible workaround is to request a refund for your yearly plan from the respective app store and then purchase the ‘Lifetime’ plan. The same process applies if you want to switch from a Single Platform plan to an All Platforms plan.
Yes, we do offer a free trial for our Pro plan! You can enjoy all the Pro features for 7 full days across all platforms. Once the trial ends, you’ll automatically be switched to our Free version, which you can keep using at no cost. Or, if you’d like to continue enjoying the Pro features, you can choose to sign up for the Pro plan. For more details on our plans and features, check out our pricing page here.
With our new pricing, we’ve made our plans more budget-friendly! For just $20 per year or a $60 lifetime purchase, you can enjoy Canary Mail’s features on your chosen platform for up to 5 devices. If you want to use Canary Mail on all platforms (iOS, macOS, Android, and Windows), it’s only $35 per year or $100 for a lifetime purchase.
For Windows, could you please try updating the Microsoft Store first to see if that resolves the issue? If that doesn’t work, try uninstalling the current version of Canary Mail from your computer and reinstalling it using the installer from our website: https://helper.canarymail.io/get_windows.For iOS, macOS, and Android, you can uninstall the app and then redownload it from the respective app store.
Our website’s pricing page is for information only; the actual purchase needs to be made directly in the app. Here’s how you can purchase our Pro plan:On macOS: Go to Canary Mail > Canary Pro > Choose either the “All Platform” tab (for access on iOS, macOS, Android, and Windows) or the “Mac” tab (for the single platform plan) > Then select either the Yearly or Lifetime plan.On iOS: Open Canary Mail > Tap the Hamburger icon > Settings > Scroll down and tap ‘Get Pro’ > Choose the “All Platform” tab (for access on iOS, macOS, Android, and Windows) or the “iOS” tab (for the single platform plan) > Then select either the Yearly or Lifetime plan.On Android: Open Canary Mail > Tap the Hamburger icon > Scroll down and tap ‘Get Pro’ > Choose the “Universal” tab (for access on iOS, macOS, Android, and Windows) or the “Android” tab (for the single platform plan) > Then select either the Yearly or Lifetime plan.On Windows: Open Canary Mail > Scroll down to ‘Get Pro’ in the left sidebar > Choose either the “All Platforms” tab (for access on iOS, macOS, Android, and Windows) or the “Windows” tab (for the single platform plan) > Then select either the Yearly or Lifetime plan.
Not at this time. However, I did find that this feature has been requested by another user on our feature ideas board: Feature Ideas – Web Mail. You can upvote this feature to help our development team prioritize it.
If the email has been sent to multiple recipients, the read receipt for that email will be listed as ‘1 or more recipients’ under the ‘Read Receipts’ section. To see who has read your email when sent to multiple recipients, go to Canary > Sent Mail > Open the email > Click on the display icon at the bottom right. Please note that ‘Multiple Read Receipts’ is currently only a Canary-to-Canary feature. Thus, only if the recipient/(s) have read the email in Canary, you’ll receive read receipt/(s) for that email. Please note that if recipients read the email through other apps, their names will not be displayed under the email when the email is opened through the ‘Sent Folder’.
Absolutely! Canary supports unlimited email accounts on all plans, including the free version.
Please ensure that your plan is compatible with the device you want to sync your purchase to. For example, if you purchased the single platform plan for iOS, make sure you’re only trying to sync the Pro subscription to another iOS device. It won’t work on other platforms like macOS, Windows, or Android. To sync across different platforms, you’ll need the All Platform plan.Also, we’d like to clarify that the Cross-Device Sync feature is mainly intended for syncing accounts across all devices and does not extend to syncing purchases. To restore your purchase, please ensure that the email account linked to the purchase is logged in on your devices. If it’s not, add the account by going to Canary > Settings > Accounts > Add Account.Once logged in, select the email account linked to the purchase on the ‘Get Pro’ screen of your device. Also, ensure that this account is in ‘Connected’ status by going to Canary > Settings > Accounts.
We apologize for any confusion this has caused. Our pricing page primarily highlights the differences between the free and Pro plans. For detailed information about all available plans, please visit this page: https://canarymail.io/help/introducing-simplified-pricing-for-canary-mail/
Currently, it’s not possible to turn off the unified view or All Mailbox view in Canary Mail. We understand that customization is important, and we appreciate your feedback. If this feature is something you’d like to see in the future, feel free to submit a feature request on our suggestions page here: https://roadmap.canarymail.io/b/90p891vj/feature-ideas
At the moment, we don’t have any promotional discounts or referral codes available. However, if you’re looking to redeem a promo code for a Canary Pro subscription, you can follow the steps on this page for macOS or iOS: https://canarymail.io/help/how-to-redeem-promo-code/
The QR code for syncing in Canary Mail typically supports standard image file formats such as PNG, JPEG, and JPG. These formats are commonly used and should work without any issues when syncing your devices. If you encounter any problems, make sure the image is clear and not distorted, as this can affect the QR code’s readability.
Absolutely! All updates are available to every plan, including the free version. As long as you’re using Canary, you’ll be prompted whenever there’s a new update.
Currently, when searching by email address in Canary, the results include all instances of that email address, even if the person was only copied on the email. Unfortunately, we don’t yet have filters to narrow the search to only emails sent directly to you from a specific address.
Currently, we only offer a direct download for the Windows version, which you can access here: Download Canary for Windows.For iOS, macOS, and Android, we don’t have direct downloads available for these platforms. The app needs to be downloaded from their respective app stores.
Yes, you can access any emails and attachments that have already been downloaded while offline, and you can also read and compose new emails without an internet connection. Any emails you write will be saved in your local drafts folder if you choose the “Save Draft” option, and they will sync and send once you’re back online.Please note that Canary currently doesn’t support sending emails while offline, but if you’ve scheduled an email to be sent later, it will be sent as planned, even if your device is offline at the scheduled time.
Yes! Our AI can help with proofreading your emails, including checking for spelling errors.
The ‘Block Sender’ feature is part of our paid plans, as it operates through our Rules functionality, which is included with Pro subscriptions.Previously, some users were able to access certain Pro features without upgrading due to a bug that allowed access beyond the intended limits of our pricing structure. This issue has now been resolved, and the feature is exclusively available for paid plan subscribers.
