Unable to Sync Canary Pro Purchase

Encountering issues with syncing your Canary Pro purchase across devices? Don’t worry, here’s an easy-to-follow guide to troubleshoot:

Troubleshooting Scenarios:

Scenario 1: Purchased Canary Pro Per OS

If you want to enjoy Canary Pro on a single platform, you can get it for each operating system (macOS, iOS, Windows, or Android). This way, you can use Canary Pro on up to 5 devices within the same platform. To sync your purchase across devices, just log in with the same email account you used when you made the purchase. Here are the troubleshooting steps:

1. Sign-In Check: Make sure you’re signed into Canary Mail with the same email account you used for the purchase. We’ve shifted from Apple IDs to email accounts for syncing purchases. Go to Canary > Settings > Get Pro to see which email account the purchase is synced with.

2. Device Limit Check: Ensure Canary Pro is not already active on 5 devices. Device limit applies.

3. Account Connection: Make sure the email account you’re trying to sync the purchase with has been added under Canary > Settings > Accounts and is ‘Connected’.

4. Send a Screenshot: If issues persist after confirming account details, please send us a screenshot of the ‘Get Pro’ screen from both the devices where Canary Pro is functioning correctly and the one where it’s not. Please share Canary’s purchase invoice as well. This will help us get a closer look at the issue. You can submit these details by reaching out to us here.

Scenario 2: Purchased Canary Mail for ‘All platforms’

‘All platforms’ is a special pricing model where you get Canary Pro features on all your iOS, macoS, Android and Windows devices without paying twice.

Case 1: Bought from iOS

  1. Ensure Purchase Sync on iOS: First, ensure that the purchase is synced on iOS via Canary > Settings > Get Pro.
  2. Check macOS Account: On macOS, verify the account in the ‘Get Pro’ screen via Canary > Click on ‘Canary Mail’ in the Menubar > Canary Pro. Make sure you’re signed into the same account as the one on iOS. Similarly, you can sync your account across other devices to access your purchase seamlessly.

Case 2: Bought from macOS

  1. Ensure Purchase Sync on macOS: First, ensure that the purchase is synced on macOS via Canary > Click on ‘Canary Mail’ in the Menubar > Canary Pro.
  2. Check iOS Account: On iOS, verify the account in the ‘Get Pro’ screen via Canary > Settings > Get Pro. Make sure you’re signed into the same account as the one on macOS. Similarly, you can sync your account across other devices to access your purchase seamlessly.
  3. Send a Screenshot: If issues persist after confirming account details, please send us a screenshot of the ‘Get Pro’ screen from both the device where Canary Pro is functioning correctly and the one where it’s not. Please share Canary’s purchase invoice as well. This will help us get a closer look at the issue. You can submit these details by reaching out to us here.

Canary Mail aims to provide a seamless email experience. By following these steps and reaching out if needed, you’ll get back to enjoying Canary Pro across all your devices in no time.

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