If you’re experiencing connectivity issues with Canary Mail, it may be due to certain applications or tools installed on your device that are blocking Canary’s connection to your email provider. Here are some common causes and steps to help you troubleshoot the problem.
Does your device have any of the following installed?
These tools can block or interfere with Canary’s connection to your email servers. VPNs can cause issues by attempting to route your connection through different ports, which may not be compatible with your email provider’s IMAP and SMTP servers.
Please note: If you’re using VPN or any tools that might interfere with connections, Canary Mail’s performance may be impacted. The functionality of the app while connected to a VPN largely depends on the specific VPN servers you’re using. For the best experience, we recommend using a stable, direct internet connection.
Solution: Try disabling any antivirus, VPN, or other potentially interfering tools and see if the issue persists. For VPN users, connecting via a stable, non-VPN internet connection should help resolve the problem.
Frequent switching between Wi-Fi and cellular data can sometimes disrupt email sync. If this is the case, ensure you’re connected to a stable Wi-Fi network and check if the issue persists.
If you’re using any custom DNS resolvers (like AdGuard DNS), it could be affecting Canary’s ability to connect to your email servers. Try disabling them and reconnecting to see if that resolves the problem.
If you’ve ruled out any apps or tools that could be blocking Canary’s connection, and you’re still experiencing issues, our Support Team is here to help!
Please reach out to us here and include the following details:
To help us investigate the issue further, please email the unencrypted console logs to [email protected] from the device where you’re experiencing the problem. When sending your logs, be sure to mention your ticket number in the subject line. Check this link for detailed instructions on how to email logs.
