How can I transfer my license?

Canary Mail offers two pricing options:

  1. Per OS:
    • This plan is priced at $20/year or $60 for a lifetime.
    • It allows you to use Canary Mail on one platform only—whether it’s iOS, macOS, Windows, or Android—across up to 5 devices.
  2. All Platforms:
    • This plan is priced at $35/year or $100 for a lifetime.
    • It grants you access to Canary Mail on all platforms (iOS, macOS, Android, and Windows) with a single purchase. Your purchase covers up to 5 devices in total.

Transferring Between Platforms:

If you’ve purchased the “Per OS” plan and want to transfer your license to a different platform (e.g., from iOS to Android), you’ll need to contact the respective app store:

  • Apple App Store: Reach out to Apple for assistance.
  • Google Play Store: Contact Google for help with the transfer.

Transferring Between Email Addresses:

If you wish to transfer your license from one email address to another (as we’ve shifted from Apple IDs to email accounts for syncing purchases), please follow these steps:

  1. Sync Your Purchase:
    • Ensure Canary Pro is synced with your purchase account on your device (the one you used to make the purchase).
  2. Add the New Email Account:
    • Go to Canary > Settings > Accounts > Add Account and add the email account you want to transfer the purchase to. Ensure that the account status shows as “Connected.”
  3. Select the New Account:
    • On the “Get Pro” screen, choose the new email account by navigating to Canary > Get Pro > Select the Account.
  4. Sync on Other Devices:
    • Once you have completed these steps, try syncing your purchase on your other device using the email account to which you transferred the purchase.

Note:
Ensure that Canary Mail is updated to the latest version before proceeding with these steps.

If you need further assistance, please contact our Support team at https://canarymail.zendesk.com/hc/en-us/requests/new. We’ll be happy to help!

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