Using Canary for Support on macOS

Canary Mail makes it easy for support teams to manage shared inboxes efficiently on macOS. Follow these steps to get started.

Requesting Access

Before using the Canary for Support macOS app, you need access. Please fill out the ‘Request Access’ form here: https://canarymail.io/support/request-access to get started.

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Step 1-8: Setting Up Your Canary Mail Account

The initial setup process is the same as the web app. Please follow Steps 1-6 from our guide on Getting Started with Canary Web App for Support.

Step 9: Once you have completed the initial setup via the web

1. Install Canary Mail on macOS.
2. Now, this step is important. Please make sure you’re logging in with the right account:
   • If you are the admin, log in with the account you used to connect your team’s shared inbox.
   • If you are a team member, log in with the account where you received the ‘Getting Started’ email.
   • You do not need to log in with the shared inbox itself. Your connected shared inbox will automatically appear in the app.
3. Locate the Shared Inbox in the Sidebar:
   • If your account is connected to a shared inbox, you will see it at the bottom left in the sidebar.
   • If you do not see the Shared Inbox, ask your admin to check your access in the Admin Console.
   • If you have not been added, request the admin to add you as a user to the organization and resend the invite.
   • You will receive a ‘Getting Started’ email. Click on ‘Install’, then ‘Activate’ for macOS. Once activated, you should see the Shared Inbox in the sidebar.

Step 10: Verify Your Team Settings

• Open Canary Mail.
• Click on ‘Canary Mail’ in the menu bar.
• Navigate to Settings > Teams.
• Here, you should see that you are connected to your organization.

Once everything is set up, you can start managing your shared inbox seamlessly on macOS!

If you face any issues, feel free to reach out to us at [email protected] or book a meeting with us here.