If you're experiencing crashes with the Canary Mail app on your device, follow these steps to troubleshoot the issue:
Please be aware that deleting the Canary Mail DB folder will remove all user data, essentially performing a manual purge of the app. This process will also delete any saved templates and signatures. To prevent data loss, we recommend that you back up your data via iCloud before proceeding with these steps.
macOS:
If Canary is crashing on launch on your Mac, you may need to clear the Canary Mail dB folder. Follow the instructions below based on whether you installed Canary from the App Store or via Setapp:
For App Store Users:
- Open Finder.
- Go to the "Go" menu in the top bar.
- Select "Go to Folder..."
- Enter the following path:
~/Library/Containers/io.canarymail.mac/Data/Library/Application Support/CanaryDB - Delete the contents of the Canary Mail DB folder.
For Setapp Users:
- Open Finder.
- Go to the "Go" menu in the top bar.
- Select "Go to Folder..."
- Enter the following path:
~/Library/Containers/com.mailrtech.canarymail-setapp/Data/Library/Application Support/CanaryDB - Delete the contents of the Canary Mail DB folder.
Windows:
If you're using Canary Mail on Windows and experiencing crashes, try clearing the cache by following these steps:
- Open File Explorer.
- Navigate to
C:\Users\<username>\AppData\Local\Packages\CartasecPte.Ltd.CanaryMailApp_1h5es61sgwc0a\LocalCache\Local\Canary(replace<username>with your actual username). - Delete the contents of the Canary folder.
After clearing the cache as described above, restart the Canary Mail app and check if the issue persists. If the problem continues, please contact Canary Mail support for further assistance. Our Support Team will promptly assist you.
If you encounter any difficulties or have additional questions, feel free to reach out to Canary Mail support for personalized assistance.