Unable to Sync Canary Pro Purchase

Encountering issues with syncing your Canary Pro purchase across devices? Don’t worry, here’s an easy-to-follow guide to troubleshoot:

Troubleshooting Scenarios:

Scenario 1: Purchased Canary Mail for ‘All platforms’

‘All platforms’ is a special pricing model where you get Canary Pro features on all your iOS, macoS, Android and Windows devices without paying twice.

Case 1: Bought from iOS

1. Ensure Purchase Sync on iOS: First, ensure that the purchase is synced on iOS via Canary > Settings > ‘Upgrade Now’.
2. Check macOS Account: On macOS, verify the account in the ‘Upgrade Now’ screen via Canary > Click on ‘Canary Mail’ in the Menubar > ‘Upgrade Now’. Make sure you’re signed into the same account as the one on iOS. Similarly, you can sync your account across other devices to access your purchase seamlessly.

Case 2: Bought from macOS

1. Ensure Purchase Sync on macOS: First, ensure that the purchase is synced on macOS via Canary > Click on ‘Canary Mail’ in the Menubar > ‘Upgrade Now’.
2. Check iOS Account: On iOS, verify the account in the ‘Upgrade Now’ screen via Canary > Settings > ‘Upgrade Now’. Make sure you’re signed into the same account as the one on macOS. Similarly, you can sync your account across other devices to access your purchase seamlessly.
3. Send a Screenshot: If issues persist after confirming account details, please send us a screenshot of the ‘Upgrade Now’ screen from both the device where Canary Pro is functioning correctly and the one where it’s not. Please share Canary’s purchase invoice as well. This will help us get a closer look at the issue. You can submit these details by reaching out to us here.

Canary Mail aims to provide a seamless email experience. By following these steps and reaching out if needed, you’ll get back to enjoying Canary Pro across all your devices in no time.