Question 1

How is Canary different from other email apps such as Gmail, Outlook, Spark, Superhuman, etc?

Accepted Answer

Canary stands out by using AI to help you manage your inbox: it identifies and prioritizes important emails, drafts replies, and suggests actions to save time and keep you on top of messages. It is also privacy-first with end-to-end encryption and other security features to protect your data. Finally, Canary is designed to be beautiful and easy to use, with a clean, modern interface and apps for Mac and iOS.

Question 2

How is Canary different from other enterprise email security tools?

Accepted Answer

Canary delivers enterprise-grade security—end-to-end encryption, inbound protection (coming soon), and human error prevention (coming soon)—for both work and personal email accounts, without compromising features or user experience. Most SEG or ICES solutions protect only work accounts, leaving personal inboxes exposed. Because many users access both on the same device and client, Canary addresses this gap at the client side.

Question 3

Who's the team behind Canary Mail?

Accepted Answer

Canary was co-founded by brothers Sohel (Johns Hopkins, Bridgewater Associates) and Dev (Caltech, Pocket Gems) Sanghani. The original goal was to build a minimal, fast successor to Sparrow for macOS and iOS that leverages modern AI and ML. The team has since grown and is distributed across the United States (growth and marketing), Singapore (finance and corporate), and India (engineering and support).

Question 4

Is Canary funded?

Accepted Answer

Yes. Canary is backed by Sequoia Capital's flagship Surge program.

Question 5

Is Canary HIPAA-compliant?

Accepted Answer

Yes. Canary is HIPAA compliant. You can contact us to request a Business Associate Agreement (BAA).

Question 6

Is Canary GDPR-compliant?

Accepted Answer

Yes. Canary takes user privacy seriously and is GDPR compliant. See our Privacy Policy for details on our data and security practices.

Question 7

Is Canary compliant with Google's Limited Use Requirements?

Accepted Answer

Yes. Canary’s use of information received from Gmail APIs adheres to Google’s Limited Use Requirements.

Question 8

Does Canary offer end-to-end email encryption?

Accepted Answer

Yes. Canary supports two end-to-end encryption methods: 1) PGP, integrated across macOS, iOS, Android, and Windows with in-app key generation, management, and related features; and 2) SecureSend, which lets you send encrypted emails to anyone, even if they don’t use Canary or have keys set up. SecureSend is ideal for healthcare organizations seeking easy HIPAA compliance.

Question 9

Can I use my own PGP encryption keys?

Accepted Answer

Absolutely. You can import and manage existing keys generated with tools like GPGTools or Symantec Desktop via Canary’s built-in key manager. Key search integrates with OpenPGP, Keybase, and ProtonMail keyservers. Keys can be transferred to your device; private keys are stored in an encrypted on-device database, and you can optionally store the passphrase in your device keychain.

Question 10

Is there a free trial?

Accepted Answer

Yes. Canary offers a free all-access trial.

Question 11

I need help, how do I reach you?

Accepted Answer

You can consult our documentation for features, functionality, and troubleshooting. If you need assistance, use the chatbot on our website or email our support team at hello@canarymail.io.

Question 12

What's the best way to learn about what's new?

Accepted Answer

Follow us on Twitter: @CanaryMailApp.

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